Fresno Unified Retirees Association

Update from VSP as of November 1, 2021:

IMPORTANT NOTICE To All California-Based Subscribers and Enrollees

Members of vision service plans are entitled to receive annual notification of their vision service plans’ complaint process and timely access to care. As a result, the enclosed notice contains information regarding VSP’s complaint system, access to care and the methods by which VSP members can communicate their comments to VSP. At VSP, we’re dedicated to continually providing exceptional service to our members. By listening to the needs of our customers—whether they have complaints or compliments—VSP can deliver the kind of personalized care and service we’d expect for ourselves.

Grievance Process:   If a VSP member has a complaint/grievance regarding VSP and/or a VSP network provider, you may immediately call VSP Member Services at 800.877.7195, Monday through Friday, 5:00 a.m. to 8:00 p.m.; Saturday, 7:00 a.m. to 8:00 p.m.; and Sunday, 7:00 a.m. to 7:00 p.m. (Pacific Time). If a complaint is called in and not satisfactorily resolved within five (5) calendar days, you will receive a written acknowledgment letter and a written resolution letter within thirty (30) calendar days after receipt. For written complaints, you may log on to vsp.com and complete the Member Grievance/Complaint Form and send it to: VSP Complaints and Grievances, P.O. Box 2350, Sacramento, CA 95741. VSP will respond by mail to acknowledge receipt and/or provide the status of the complaint within five (5) business days. VSP will resolve your complaint within thirty (30) calendar days from the date of receipt and keep a copy of your complaint and the response on file for seven (7) years. If the thirty (30) calendar day standard appeal process seriously threatens a covered person’s health or ability to function, the covered person can request an expedited, 24- hour, review of the complaint. In accordance with State and Federal regulations, VSP will not discriminate against a member on the basis of filing a complaint or grievance. Language assistance services are available. Call 800.877.7195 if you need assistance reading this letter, would like this letter written in your language, or need your cultural and/or linguistic needs met

Background on VSP Services:

Vision insurance is offered by VSP Vision Care, sponsored by FURA and administered by Retiree Benefits Associates, LLC. This program first started December 1, 2011 and was offered to CalSTRS retirees. This benefit has been expanded to include CalPERS retirees. The monthly deduction includes FURA membership fees; you will no longer need to pay a separate annual fee to belong to FURA.

To obtain VSP coverage, three forms need to be completed and processed:

1. FURA Application
2. VSP Application 
3. CalSTRS/CalPERS Deduction Authorization

There is no membership card for VSP.  FURA has the “Choice” plan which includes glasses and frames each year (not every other year like so many other plans). Once enrolled, make an appointment with your VSP doctor. Upon check-in, provide your name and birthdate; they will look you up on their computer system for coverage.

For doctor listings and more VSP information, visit www.vsp.com or call 1-800-877-7195. For specific questions contact Walter Franzell 559-298-4606, wfranzell.fura.vsp@gmail.com, P.O. Box 2386 Clovis CA 93613.